FRICTIONLESS INTERNATIONAL PAYMENTS

With Capitex

Moving abroad? Buying a property overseas? Sending money to friends or family at home? For professional athletes, secure transfers overseas are a daily necessity. The complexities involved make it essential to work with a finance specialist to handle the groundwork. That’s where our international payment partner, Capitex, comes in.

Capitex, known for its frictionless foreign exchange services, can eradicate stress and simplify the process. With 24/7 support, expert advice informed by market changes, and a deep understanding of personal needs, transferring money across countries has never been easier or more personalised.

We recently welcomed Managing Director and Co-Founder Joe and Senior Account Manager Elliot to Sports World HQ to discuss the value of having Capitex as your international finance partner.

It’s a pleasure to have you both here. Please tell us in simple terms, what Capitex’s role is.

Joe: It’s great to be here. We are a market-leading, and highly reputable foreign exchange company that works with high-net-worth individuals and asset companies to make overseas payments and transactions as simple as possible. We provide a personal and discretionary service to professional athletes and their families, ensuring we’re always just a message or phone call away. This enables athletes to have 24/7 support, including market-leading exchange rates, same-day international transfers, and a hassle-free experience.

Give us three main reasons an athlete should use your service.

Joe: Ease of use – Sending international payments isn’t like sending a domestic payment where you simply input basic card details. The account details are far more complex and vary depending on the payment method or jurisdiction. With Capitex, you can simply reach out to your dedicated account manager with a specific request, and they will handle all the details.

Cost-effectiveness and reducing risk – many people think they can make international payments through online banking, but that’s the most expensive way – with no customer service available to them throughout the process.

The volatility of exchange rates can make sending or spending money very costly. We constantly monitor foreign exchange rates, ensuring you get the best rate possible at that particular time. We’ve seen cost savings of up to 4%, which can save you £4,000 on a £100,000 payment, for instance.

Elliot: 24/7 service – All our clients have a dedicated account manager who is their direct point of contact for any need, at any time. We primarily operate on WhatsApp with professional athletes, which seems to be the preferred method. You can just send us a message or give us a call, and we can help. This avoids the long wait for responses usually associated with banks. Athletes are typically on a tight schedule, so having this quick and effective service is key.

On that note, Elliot, as an Account Manager yourself, talk to us a little bit more about the personal side of your service. How do you tailor your approach to each client and ensure their unique needs are met?

Elliot: Great question. Athletes tend to have different attitudes towards their finances – some are really keen on market changes, while others prefer us to handle everything on their behalf. There are so many pillars to our account management; if they want updates on market growth and changes, such as the best times to trade or make a payment, we provide those. Or, if they simply need transactions done, we handle that too.

Everything starts with a conversation. At the first point of contact, we’ll schedule a call to understand their requirements. We get to know them, discuss their needs, and find a solution that works for them. We then run through all of the compliance information, approve their documents such as proof of ID, and connect them with their account manager. It’s that simple.

Why should an athlete outsource Capitex to handle their international finances rather than their agent or manager?

Joe: We are a platform that facilitates international transactions with real industry expertise. This provides peace of mind that your overseas payments are in safe, reputable hands, making your money go further.

Can you give us an insight into how you’re growing as a platform?

Joe: We describe ourselves as tech-enabled and service-driven and these principles underpin the personalised customer service we provide. We are improving our online system so clients can organise payments as and when they please. Currently, 50% of our clients book transfers over the phone and the other 50% book them online. We want to further develop this area. We’ve also just opened an office in Dubai, which will improve our service for our growing base of Middle East-based clients.

Are there any trends that you predict will impact the market in the next, say, three t o five years?

Elliot: One imminent trend is lower interest rates. As the rate of inflation reduces, interest rates will likely decrease, which usually correlates with a weakened currency. This could make international transfers from GBP more expensive.

Joe: Market trends depend on major economic and political factors. Uncertainty is a given – take COVID, for example – you never know what is going to happen. That’s why our clients consider our guidance and experience critical when sending money overseas. It is invaluable.

WHY CAPITEX ?

• FCA Regulated
• In-house compliance team
• Dedicated 24/7 WhatsApp service
• Same-day payments
• Cost-effective rates
• Transparent pricing