Client Manager, Saudi Pro League & UAE HNWI

SW Global LLC | Client Services / Management | Full-time | Reporting to the Client Services Director / Founders

About SW

SW is a global sports, media, marketing and management business working with professional athletes, brands and high net worth individuals across the UK, UAE, Saudi Arabia and international markets.

As our Middle East client base continues to grow, we are looking for an exceptional Client Manager to manage relationships with professional footballers in the Saudi Pro League alongside HNW and UHNW clients across the UAE.

This is not a traditional sales position. The role is centred on relationships, trust, responsiveness and delivering an exceptional level of service to some of SW’s most important clients.

The Role

The Client Manager will become a trusted day to day point of contact for a portfolio of professional athletes and private clients.

You will understand each client’s personal and commercial requirements, coordinate opportunities internally and externally, and ensure every interaction with SW reflects the highest level of professionalism.

Our clients may require support across commercial partnerships, brand introductions, media, luxury lifestyle requirements, property, travel, events and other private opportunities.

The successful candidate must be highly organised, discreet and comfortable communicating with individuals whose time, reputation and privacy are extremely important.

Client Portfolio

The role will primarily cover:

• Saudi Pro League footballers
• Professional athletes across the GCC
• UAE-based HNW and UHNW individuals
• Entrepreneurs and business owners
• Family offices
• Senior executives
• Existing SW VIP clients

Travel to Saudi Arabia and across the GCC may occasionally be required.

Key Responsibilities

Client Relationship Management

• Manage a portfolio of high-value SW clients
• Build strong, long-term relationships based on trust
• Act as the primary point of contact for day to day requirements
• Maintain regular and proactive communication with clients
• Understand each client’s personal interests, commercial objectives and requirements
• Ensure clients receive an exceptional level of service
• Anticipate requirements rather than simply reacting to requests

Saudi Pro League Clients

• Develop strong relationships with professional footballers playing in Saudi Arabia
• Maintain relationships with players, representatives, agents and relevant members of their teams
• Coordinate commercial and lifestyle opportunities
• Support athletes with introductions to trusted businesses and partners
• Identify potential sponsorship, media and brand opportunities
• Work around demanding football schedules and international travel
• Maintain absolute confidentiality around clients and their personal circumstances

UAE HNW Clients

• Build relationships with entrepreneurs, investors and HNW individuals throughout the UAE
• Understand clients’ business, investment and lifestyle interests
• Facilitate high-quality introductions across the SW network
• Coordinate opportunities involving luxury brands, hospitality, travel, property, sport and private events
• Become a trusted extension of the client’s personal and professional network

Commercial Awareness

Although this is primarily a relationship management role, we want commercially intelligent Client Managers who naturally recognise opportunities. Where appropriate, you will:

• Identify commercial opportunities within existing client relationships
• Introduce relevant SW services
• Connect clients with appropriate brands and businesses
• Generate referrals
• Support partnership conversations
• Work alongside SW’s commercial team to convert opportunities into revenue

The objective is not aggressive selling. The objective is creating enough trust that commercial opportunities naturally develop from relationships.

Who We’re Looking For

The ideal candidate will have experience within one or more of the following:

• Professional football
• Sports management
• Athlete relations
• Luxury concierge
• Private banking
• Family office services
• Wealth management
• Luxury hospitality
• Private aviation
• Luxury automotive
• Executive relationship management
• VIP client services

Middle East experience is strongly preferred.

Personal Characteristics

This role requires someone with exceptional judgement. You should be:

• Highly personable
• Extremely discreet
• Polished and professional
• Confident around successful and high-profile individuals
• Commercially intelligent
• Calm under pressure
• Exceptionally responsive
• Highly organised
• Comfortable working outside conventional office hours when required
• Able to build genuine relationships without being overly familiar
• Trusted with sensitive and confidential information

You must understand the difference between servicing a client and becoming their friend. Professional boundaries, discretion and judgement are essential.

What We Don’t Want

This position is unlikely to suit someone coming from a purely transactional sales environment. We are not looking for:

• Aggressive cold callers
• Traditional real estate brokers
• Candidates focused solely on commission
• Someone who waits for instructions before acting
• Someone uncomfortable dealing with demanding clients
• Someone who measures client service by standard office hours

Our clients expect a premium service.

What Success Looks Like

A successful Client Manager will:

• Become genuinely trusted by their client portfolio
• Maintain excellent client retention
• Increase engagement between clients and SW
• Generate introductions and referrals
• Identify meaningful commercial opportunities
• Develop an increasingly valuable network across Saudi Arabia and the UAE
• Ensure SW becomes the first call clients make when they need something

The ultimate measure is simple: our clients should feel that having SW in their network makes their life easier and creates opportunities they would not otherwise have access to.

Compensation

Competitive Dubai basic salary plus performance incentives.

Exceptional candidates with an established network across professional football, Saudi Arabia or UAE HNW circles will be considered above this range.

Why Join SW

• Work directly with professional athletes and high-profile individuals
• Develop relationships across Saudi Arabia and the UAE
• Access SW’s established international network
• Work across sport, business and luxury
• Direct exposure to the founders and senior leadership
• Significant opportunity for career progression
• Become part of SW’s growing Middle East operation

Ideal Candidate

The strongest candidate may currently work within a football agency, luxury concierge, private bank, family office, sports organisation, five-star hospitality group or premium client services business. They already understand HNW expectations and know how to communicate with a professional footballer, CEO or family office principal without being intimidated or overfamiliar.

Above everything else, they understand that at this level, trust is the product.

Application Process

Please send a CV and cover letter to [email protected]